'If you don't do it excellently, don't do it at all. Because, if it's not excellent, it won't be profitable or fun, and if you're not in business for fun or profit, what the hell are you doing there?'
Robert Townsend (Entrepreneur)

One of your major goals should be to establish a regular clientele -- guests that come back again and again, book a year in advance, come for out-of-season weekends, and rave about your vacation home to their friends, relatives and work colleagues.

They see your property as their own piece of paradise for the time they are there, look after it wonderfully, and act as a free marketing and advertising service for you. And pigs might fly I hear you say!

Guest expectations are rising and with hundreds of thousands of vacation homes to choose from, your rental clients are less likely to give you another chance than they were 10 years ago. If you let them down by failing to meet those expectations; by overselling or by being complacent you run the risk of your shortcomings being broadcast far and wide, courtesy of the web.

This section offers tips and recommendations for creating a great experience for your guests from the features and facilities you provide, to the way you handle complaints and feedback. We've got downloadable checklists; video tips and will soon have tutorials and seminars on service related topics.

Making your guests' experience a pleasurable one goes beyond providing bed, bath and kitchen space in beautiful surroundings, and we'll help you to achieve and maintain a competitive edge through the service and added value you provide.